My UCount payment failed

Please note: for technical reasons, we cannot accept UCount Rewards at the moment.

One of two things are usually the case: 1) you don't know your 3D-SecureCode or 2) an insufficient balance.

  1. For 3D Secure, you can get your UCount Rewards 3D SecureCode by logging onto the UCount Rewards website, selecting ‘Manage my UCount Rewards Card’ and then selecting ‘Get my 3D SecureCode’.
  2. To find your current UCount Rewards balance, SMS the word "BALANCE" to 45224 (this SMS costs R1.00) Please make sure to check your available UCount Rewards balance and make sure you haven't entered an amount larger than your available balance.

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