Although this doesn't happen much, things occasionally get damaged in transit.
If the box looks damaged, please take a photo or two of the damage. Then, you can proceed to open the package to see what sad state your new toy is in. If it's good, keep it! If it is dodgy, let us know. We'll then give it a bash and see what we can do for you.
Note that, due to our business model (not holding stock and running mostly once-off specials), we mostly do refunds instead of replacements.