My product stopped working!

Uh oh.

First, make sure the product is really broken and not just in need of a fresh set of batteries. You'd be surprised...

If that doesn't solve it, let us know. We'll then give it a bash and see what we can do for you.

We may end up with sending a new part, a replacement unit, or a refund.

Please do note that, due to our business model (we don't hold stock and run mostly once-off specials), we do many more refunds than replacements.

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