I sent payment but EFT order is pending

If you paid via EFT, and manually sent through some sort of payment confirmation, we'll need a little time to process, since one of our specially trained humans will need to get involved and it can take a little longer for your order to be confirmed.

This is particularly the case when:

• cash deposits at a teller
• When you forward a proof of payment from your bank to us
• you take a photo of a payment slip
• Screenshots sent from mobile banking apps
• A copy of a fax, that got scanned and emailed to us

To prevent this: while in online banking, get your bank to send it straight to us and all is dandy.