I sent payment but EFT order is pending

If you paid via EFT, and manually sent through some sort of payment confirmation, we'll need a little time to process, since one of our specially trained humans will need to get involved and it can take a little longer for your order to be confirmed.

This is particularly the case when:

  • cash deposits at a teller
  • When you forward a proof of payment from your bank to us
  • you take a photo of a payment slip
  • Screenshots sent from mobile banking apps
  • A copy of a fax, that got scanned and emailed to us

To prevent this: while in online banking, get your bank to send it straight to us and all is dandy.

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