You can almost (*) always return a product for a refund. But please give us a shout first.
If you want to return a product be sure to contact us within 5 days of receipt of the item.
Provide the order number, the name of the product you would like to return, and the reason for the requested return. We will then get back to you with further instructions.
If you paid via credit card, we can reverse the payment. If you paid via any other method (EFT, eBucks, Discovery Miles, SnapScan, Zapper or UCount Rewards) we can only process the refund via an EFT.
(*) Please note that we do not accept returns on underwear, lingerie, bras, panties, swimwear, earrings, etc.