You can return any unwanted product to us within 5 days of receipt of the order, provided it is
- in its original new condition, suitable for re-selling
- in the original packaging (with any original labels attached, where applicable)
- not missing any accessories, booklets or parts
Due to their nature, certain products (underwear and bed linen, for example) are not eligible for return.
You can log a return via your My Orders page. Select the relevant order, hit the big ‘log a return’ button at the bottom of the order page and follow the steps to submit. Once submitted, our customer service team will evaluate your return for eligibility before it is processed. READ MORE