If you are experiencing any issues in redeeming your UberEats voucher please check out these possible solutions!
| Possible Causes | Resolution |
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If you are not a first time UberEats user, which “Oops. You’re not |
You might not be eligible for this promotion |
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When you've inputted the code incorrectly “Promotion code is |
Re-enter promo code (copy and paste from the email) |
|
Attempting to input the code in the “We couldn’t find |
Enter the promo code in the ‘Promotions’ tab |
|
The promo code is restricted in some way “Oops. You’re not |
The user does not meet this restriction and so they are not eligible for this promotion |
|
Promo code has been shared between users. “Oops. You’re not |
This user is not eligible to use this promotion as it has been used by someone else already |
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if you get these Error messages then you might have been flagged as a potential Possible error message: “Promotions “Promo cannot be |
Unfortunately, our teams have no control over Uber’s fraud rules, however, this can be further investigated via their Support channels in-app. |
|
If you are trying to place an order using “R300,00 max on |
You can either decrease your basket size or switch to an alternative payment method ideally credit card |
How To Redeem
- You will receive your voucher via email from OneDayOnly within two working days of purchase
- To download the UberEats App, click here
- For support, follow these steps
All voucher queries will have to be directed to UberEats by following these steps on their App:
1. Open your UberEats App
2. Select "Account" on the bottom right
3. Select the "Help" option
4. Select "Account and Payment Options"
5. Select "Gift cards and vouchers"
6. Select "I need help with an Eats Voucher" at the bottom of the list.
7. Scroll to the bottom and type in your issue and submit