About returns

If you are not entirely satisfied with your order or item received, you can log a return via your orders page. Simply click here, select the relevant order, find the big ‘log a return’ button at the bottom of the order page, and follow the steps to submit. Once your return is logged, our customer service team will evaluate and validate your return for eligibility before it is processed. No returns will be accepted without prior authorisation being obtained.
Returns are subject to our T’s and C’s, which you can find here.
 

1. The product was damaged on arrival

2. The product is faulty or has stopped working

3. The product is unwanted, I've changed my mind

4. Can I do an exchange?

5. The incorrect product was delivered

 

Products not eligible for return

Unless damaged or faulty, the following products are not eligible for return unless unopened and in original packaging:

  • intimates, lingerie, swimwear, bodysuits or underwear
  • jewellery for piercings
  • beauty products, make-up, fragrances, personal hygiene items
  • health products and supplements
  • products which have been personalised for you or made to your specifications
  • Personal protective equipment
  • Foodstuffs
  • Animal feed or supplements
  • DVD’s, CD’s, software or games

Warranty

For faulty products and manufacturing issues, our standard warranty period is 6 months from the date of receipt of the item. In a few cases, this may be longer if there is an extended supplier warranty in place. Make sure you read your product booklet if it needs to be registered online for an extended warranty. Where there is no extended supplier warranty, we, unfortunately, cannot facilitate returns falling outside of the 6-month time period. If you’re unsure of the warranty period, please log your return as per point 2 above and we'll assist.
 

Refunds

If your return has been assessed and you are due for a refund, please take note of the following. If you paid via EFT, SnapScan, Zapper, Ozow, eBucks or Discovery Miles, please remember to send your bank details so we can process your refund. A bank transfer refund could take up to 5 working days to reflect, whilst a refund to your credit card can take up to 2 weeks, depending on your bank. We may also process your refund as a store credit, but you can always request a cash refund instead. If you're still waiting after this time, please Contact Usand we’ll assist.

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