How can we help you?
Most asked
View allYour order will be shipped within 5-10 working days, unless otherwise specified. See your My Orders page for the very latest details we have, but rest assured, as soon as your order is ready for dispatch, we’ll send you a mail with the tracking info.
Why does shipping take 5-10 working days?
The short version:
We don’t hold stock. Our partners deliver exactly what we need, after a deal has run. That way we keep our costs down, prices low and everybody (including you) happy.
The long version:
We're not like other online shops with a fixed catalogue and tons of stock.
So the day after you (and lots of others) have placed your orders, we go to our suppliers and place a massive, single order. Our suppliers love this, as it keeps things simple and moving along smoothly. Happy suppliers equal low prices.
Our suppliers then deliver the required stock to us. This can take anywhere between 1 and 3 working days, depending on where the supplier is based. Once we've received and checked the stock, we dispatch your order to you. This can also take anywhere between 1 and 3 working days, depending on where you're based.
On very rare occasions, unforeseen delays can creep in. Often these are out of our control (stock issues on the side of the supplier, courier logistics delays) and we do try and mitigate these delays as much as possible.
The time it takes to complete the delivery does add up, but it means we can offer our deals at the very best price point possible.
As such, the practice of not holding stock is one of the core principles behind OneDayOnly’s success.
That, and our sparkling personalities of course.
No. Once a deal expires or sells out, that's that. Period. We may offer it again at a later date. But we promise nothing, we allow no backorders, and we have no waiting/notification lists. Sorry. To the swift go the spoils of the race, or something.
But wait! On the last Thursday of every month, we run our best deals of the month again. Keep your eyes open for "Another Day Only", our monthly rerun of our best deals.
View articleWe're always interested in growing our base of suppliers - especially when it comes to quality merchandise.
The way we work is very simple and we want it to be as easy as possible for you.
Please visit our Sell with us page for more info.
View articleAbsolutely! In checkout, select the "Send this as a gift" delivery option and you'll be presented with a few additional input fields to make sure your gift is super special. Just like all other gifts!
View articleThe best way to reach the right person to help you is via our Contact Us page. This way we can be one step ahead when we get back to you - instead of keeping you on hold for ages whilst we try and locate your order. If you're really, really desperate to chat to someone, send us a mail and ask for Raul (that's our in-house code for phone call to customer).
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