We only issue wallet credit as prizes. If you’re one of the lucky ones to have credit in your wallet, here’s how it works: the next time you make a purchase and proceed to checkout look under the “Payment” section to find your wallet balance.

You can adjust the amount you wish to use and can shop as many times as you like until you’ve spent all your wallet credit.

That's the 3-digit number on the back of your Visa or MasterCard, usually around the area where your signature is supposed to go.

Fun fact: A CVV code sometimes also goes by the name of CVC, CVD, CVN or Kevin.

3D Secure is an extra layer of security to make sure that your online payments are safe and secure. When your card is enrolled for 3D Secure you will have the peace of mind that your card cannot be used by others.

In general, you will either be sent a One Time PIN (OTP) for every transaction, or you may be asked to enter a PIN.

These protocols are called Verified by Visa and MasterCard SecureCode, and the precise implementation depend on your card type and bank.

If you paid via EFT, and manually sent through some sort of payment confirmation, we'll need a little time to process, since one of our specially trained humans will need to get involved and it can take a little longer for your order to be confirmed.

This is particularly the case when:

• cash deposits at a teller
• When you forward a proof of payment from your bank to us
• you take a photo of a payment slip
• Screenshots sent from mobile banking apps
• A copy of a fax, that got scanned and emailed to us

To prevent this: while in online banking, get your bank to send it straight to us and all is dandy.

EFT@onedayonly.co.za

In online banking, please get your bank to send proof of payment, and you'll be done. We have a system in place that reads those emails and your order will be automatically confirmed.

If you send one manually (especially faxed/scanned/photographed), one of our specially trained humans will need to get involved and it can take a little longer for your order to be confirmed. This is when:

• cash deposits at a teller
• When you forward a proof of payment from your bank to us
• you take a photo of a payment slip
• Screenshots sent from mobile banking apps
• ...You probably get the drift...

So: while in online banking, get your bank to send it straight to us and all is dandy.

To prevent fraud, we don't allow cards issued outside of South Africa.

If you get an error message containing something like "Fraud - Blacklisted" it means the card you're using is listed as a foreign card. Please try a South African card.

Please note that we have seen cases of South African FNB cards being wrongfully listed as from Sri Lanka. We can fix that on an individual basis.

So the issue may be with you, or it may be with us. But if you're using a foreign card, it's definitely you.

If you want to return a product for a refund, be sure to contact us within 7 days of receipt with the order number, the name of the product you would like to return and the reason for return.

Note that we cannot provide a refund unless the product is in original condition: including packaging, documentation, warranty cards, manuals and accessories.

Please also note that 1) we do not accept returns on underwear, lingerie, bras, panties, swimwear, earrings and such and that 2) return freight is at the customer's expense.

We're sorry Uncle Joe didn't like his new bidet.

Certainly. Please send us a message with the order number and - if appropriate - why you'd like to have the order cancelled and we will process.

If you are having a hard time remembering your password, it's probably best to get a new one.

On our login page, click the Forgot Password? button and let enter your email address you used to sign up.

Please note that if you signed up with Facebook, this won't work: your Facebook password is strictly between you and Facebook.

Oh dear. Personally, we're big fans of Facebook's login functionality because with that we don't need to remember passwords anymore.

If you don't like Facebook (wut?) and created an old school account, you can reset your password.

This article is relevant to this page: https://www.onedayonly.co.za/customer/account/login/

A few fields are critical to your order, and the suburb field is the most critical of 'em all. When you start typing, it brings up suggestions: make sure you pick one.

Some browsers sometimes have trouble with our suburb "widget." Please use Chrome or Firefox for the best results.

Once you have selected the right suburb, the fields for town, province, postal code and country will automagically be completed.

See below:

Make sure to select the correct Rosebank. You'll have a bad time otherwise.

You actually can't. You do have to make sure that you set the correct suburb. Start typing the first few characters and select your suburb.

The rest will be automagically completed.

See the image below:

Make sure you select the correct Rosebank.

The short version:

We don’t hold stock. Our partners deliver exactly what we need, after a deal has run. That way we keep our costs down, prices low and everybody (including you) happy.

The long version:

We're not like other online shops with a fixed catalogue and tons of stock.

So the day after you (and lots of others) have placed your orders, we go to our suppliers and place a massive, single order. Our suppliers love this, as it keeps things simple and moving along smoothly. Happy suppliers equal low prices.

Our suppliers then deliver the required stock to us. This can take anywhere between 1 and 3 working days, depending on where the supplier is based. Once we've received and checked the stock, we dispatch your order to you. This can also take anywhere between 1 and 3 working days, depending on where you're based.

On very rare occasions, unforeseen delays can creep in. Often these are out of our control (stock issues on the side of the supplier, courier logistics delays) and we do try and mitigate these delays as much as possible.

The time it takes to complete the delivery does add up, but it means we can offer our deals at the very best price point possible.

As such, the practice of not holding stock is one of the core principles behind OneDayOnly’s success.

That, and our sparkling personalities of course.

If you have just received our email saying your parcel has been dispatched, please give it a few hours. 

Our couriers start sending tracking information three to eight (yup) hours after parcels left our warehouse.

On the other hand, if it has been a day or longer - get in touch and we'll get on it right away!

We're cheap but we're not very fast. We can (and often do) take up to 10 working days to deliver.

If it has been longer than that, please leave us a message and we'll look into it.

If it hasn't been 10 days just yet, there's a good chance that we'll ask you to hang in there a few days longer if you contact us.

Why does OneDayOnly take 5 - 10 days to ship? The answer may surprise you.

That mostly depends on on the supplier and the product.

In 99% of cases, we get you your stuff in 5 - 10 working days, but it can take longer. After ordering, processing and preparing your order we will send you a tracking number that you can use to see where your goodies are.

Here's a whole article we wrote about this very subject. It explains in excruciating detail why we don't do same or next-day deliveries.

If you've been in contact with our Customer Service team, and been informed that you can use Pargo for your return, have a look here to find your nearest drop off point.

Bring the documentation we have provided with you. This is important: you cannot simply drop off a parcel without any paperwork, as the store wouldn't know what to do with it.

That's it, we'll give you a shout when we've received the parcel and proceed from there.

Fun fact: there are more than 2500 Pargo points in South Africa and they can be found at Shell, Clicks, Caltex, Vee's Videos, Waltons, Lewis, OK Grocer, Alpha Pharm, Mr. Video, 7-Eleven and Spar. Please note that not all stores participate.

Find out more on Pargo.co.za.

Please proceed to checkout to find out: you'll find the exact cost based on your location, as well as the size and weight of your purchase.

Why, you ask? Allow us to explain.

In short: shipping costs money and we don't want to go bankrupt.

We have debated the merits of offering free shipping at length but the reality is that – without some magic source of free cash – the only place that money can come from is from our customers. That's you.

That leaves us with two options: hide it in the price of the product, or show it. We decided to be transparent and show it. This lets us cut our prices to the bare minimum and show you the best possible savings.

If we had incorporated the shipping cost into the price of an item, you’d pay double whenever you order more than one item but, in reality, the cost of shipping doesn’t necessarily go up.

By the way: the actual shipping charge you pay is a best-effort approximation of what shipping is going to cost us. As a result, ordering a 3kg item to Sandton or Cape Town may work out cheaper than a 75g iPhone cover to Springbok. Don’t blame us; blame the vast expanse that is our beautiful South Africa.

We'd love to offer free shipping. But we can't, because that means turning our company into a loss-making enterprise.

You can almost (*) always return a product for a refund. But please give us a shout first.

If you want to return a product be sure to contact us within 5 days of receipt of the item.

Provide the order number, the name of the product you would like to return, and the reason for the requested return. We will then get back to you with further instructions.

If you paid via credit card, we can reverse the payment. If you paid via any other method (EFT, eBucks, Discovery Miles, SnapScan, Ozow or Zapper) we can only process the refund via an EFT.

(*) Please note that we do not accept returns on underwear, lingerie, bras, panties, swimwear, earrings, etc.

You can almost (*) always return a product. But please give us a shout first.

If you want to return a product for a refund, be sure to contact us within 7 days of receipt with the order number, the name of the product you would like to return and the reason for return.

Note that we cannot provide a refund unless the product is in its original condition- including packaging, documentation, warranty cards, manuals and accessories.

Because we aren't likely to have a replacement (if appropriate) in stock, you should be prepared for a refund-only option. Note that return freight will be at your expense.

(*) Please note that 1) we do not accept returns on underwear, lingerie, bras, panties, swimwear, earrings and such and that 2) return freight is at the customer's expense.

Nope. Unfortunately we cannot accept returns on underwear, lingerie, bras, panties, swimwear, earrings and such. To prevent problems, please make sure you purchase the correct size!

Uh oh.

First, make sure the product is really broken and not just in need of a fresh set of batteries. You'd be surprised...

If that doesn't solve it, let us know. We'll then give it a bash and see what we can do for you.

We may end up with sending a new part, a replacement unit, or a refund.

Please do note that, due to our business model (we don't hold stock and run mostly once-off specials), we do many more refunds than replacements.

Yes, but mostly not by us. Almost every product is covered by the warranty provided by the manufacturer.

That said, if your precious new toy breaks, it's easiest to get in touch with us and we'll have them contact you.

Although this doesn't happen much, things occasionally get damaged in transit.

If the box looks damaged, please take a photo or two of the damage. Then, you can proceed to open the package to see what sad state your new toy is in. If it's good, keep it! If it is dodgy, let us know. We'll then give it a bash and see what we can do for you.

Note that, due to our business model (not holding stock and running mostly once-off specials), we mostly do refunds instead of replacements.

As the title suggests, this is a list of web browsers that get along well with OneDayOnly. Like peanut butter and jam. They're nice on their own but they're so much better when they're together.

If you're looking at this page using a browser that doesn't feature in the list below, we suggest you make a change.

It's as good as a holiday, they say.

• Chrome
• Safari
• IE (9, 10, 11)
• Firefox
• Android Webview
• Safari (in app)
• Edge

Our official (blue verified badged!) Twitter handle is @OneDayOnlycoza but for support we prefer to direct tweeps to @AskOneDayOnly for fast replies during office hours and slightly less fast replies when we're off the clock.

Right now, you can't. But Google is your friend!

If you use Google to search: air fryer site:onedayonly.co.za, Google will only show you "Air Fryer" results on the "OneDayOnly.co.za" domain.

If you would like to reset your password, simply go to the login page, click the Forgot Password? button and let enter your email address you used to sign up.

Please note that if you signed up with Facebook, this won't work: your Facebook password is strictly between you and Facebook.

We're always interested in growing our base of suppliers - especially when it comes to quality merchandise.

The way we work is very simple and we want it to be as easy as possible for you. Please send the following information through to sales@onedayonly.co.za:

• Your best possible cost price ex VAT (please let us know if you're not VAT registered)
• Normal retail price
• Available Stock

We will then work out our selling price for the site in line with our required margin. Please note that we are a deals driven business and we can only run a deal if your prices are amazing.

Once a deal has been agreed upon, we will set a date to run and then freeze/reserve the stock with you the day before. We will send you the links to the deals to approve as well. The deal will then run for 24 hours and thereafter an order will be placed by lunchtime the following working day. We would need delivery as soon as possible as we promise delivery to our customers within 5-10 working days.

So you don't want our newsletter anymore? Seen enough? Inbox filling up rapidly?

Whatever your reason, it's easy to unsubscribe from our daily barrage of amazing deals: in our newsletter, head over to the bottom and click where it says "click here."

That's it. Easy.

Usually our canvas, calendar and photo book print vouchers from companies like MyPrintBar are sent to our customers within a day or so of purchasing.

However - depending on volumes - we may require up to three business days to send your print vouchers.

If you have purchased the Entertainer App, an email will be sent in the next few business day with your voucher codes, and instructions on how to redeem them.

Isn't a voucher or coupon a digital download? Yes it is.

But when it comes to vouchers for printing on canvas, photo books, calendars, etc., we do often charge shipping when you purchase with us.

We're not trying to pull a quick one: this is to make sure you don't have to pay when your prints are sent to you by the printing business themselves. 

In other words, it's not shipping to get your voucher to you, but rather a pre-payment of the shipping charge to get your printed product to you.

We haven't always done it this way, but we find that if we don't charge shipping, our customers end up with an unpleasant surprise when they process their prints and find out only then that there's more to be paid.