I found a product with a differing retail price to what you say it is. What gives?

Our approach is and always has been to offer our customers genuinely good deals at great prices, and so we take every necessary step to ensure the retail prices reflected are accurate.

The short version:

Retail pricing isn't exact. Some places charge slightly more for something than other places, some a little less, so we take an average. 

We do market research on a day-to-day, product-by-product basis to ensure our listed retail price, and the saving indicated, is accurate.

The longer version:

Wherever possible, we take the retail price directly from our suppliers. In cases where the supplier is unable to give us a retail price, our buying team does comparative market research and we take an average of the retail prices available online to establish the retail price reflected. The supplier then signs off on the deal, including the listed price and savings percentage. Our market research is always conducted the day before we run the deal in question, to ensure our retail pricing indicated is current.

Online prices however may often fluctuate after a deal is featured on OneDayOnly for various reasons that include:

• Considerable adjustment of retail prices on products where new/later models have since been launched
• A sudden influx of stock across multiple manufacturers 
• Products whose appeal is impacted by external factors (summer-related products have price adjustments across the board as winter approaches)

Suppliers too may discount the product on their own platforms where they are looking to clear stock.

It is important to note that we only offer products for a 24-hour period and our prices and discounts advertised are not updated thereafter.

"Hello and thank you for contacting the OneDayOnly call centre. Your call is important to us and we want to let you know that we are currently experiencing high call volumes."

• [Insert cheesy hold music - Toto's Hold the Line]
• [You are number...1.3.4 in the cue]
• [Insert unnecessary advert]

Let's avoid the above...

The best way to reach the right person to help you is via our Contact Us page. This way, we can be one step ahead when we get back to you - instead of keeping you on hold for ages while we try and locate your order.

If you contact us, our guarantee to you is a human response within 2 hours. Nice!

No. Once a deal expires or sells out, that's that. Period. We may offer it again at a later date. But we promise nothing, we allow no backorders, and we have no waiting/notification lists. Sorry. To the swift go the spoils of the race, or something.

But wait! On the last Thursday of every month, we run our best deals of the month again.  Keep your eyes open for "Another Day Only", our monthly rerun of our best deals.

We're always interested in growing our base of suppliers - especially when it comes to quality merchandise.

The way we work is very simple and we want it to be as easy as possible for you.

Please visit our Sell with us page for more info.

Absolutely! In checkout, select the "Send this as a gift" delivery option and you'll be presented with a few additional input fields to make sure your gift is super special. Just like all other gifts!