I haven't received my refund yet.

If your return has been assessed and you are due for a refund, please take note of the following:

If you paid via EFT, SnapScan, Zapper, Ozow or Discovery Miles, please remember we need your bank details so we can process your refund. A bank transfer refund could take up to 10 working days to reflect, whilst a refund to your credit card can take up to 2 weeks, depending on your bank.

Payflex refunds are paid directly by Payflex and are don in accordance to what you have already paid and what you are refunded. For queries relating to Payflex refunds, please email support@payflex.co.za.

Credit card refunds will reflect as a reversal under the date you used it to make the purchase you are being refunded for.

If you’re still waiting after this time, please Contact Us and we’ll assist.

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