We only issue wallet credit as prizes. If you’re one of the lucky ones to have credit in your wallet, here’s how it works: the next time you make a purchase and proceed to checkout look under the “Payment” section to find your wallet balance.
You can adjust the amount you wish to use and can shop as many times as you like until you’ve spent all your wallet credit.
That's the 3-digit number on the back of your Visa or MasterCard, usually around the area where your signature is supposed to go.
Fun fact: A CVV code sometimes also goes by the name of CVC, CVD, CVN or Kevin.
3D Secure is an extra layer of security to make sure that your online payments are safe and secure. When your card is enrolled for 3D Secure you will have the peace of mind that your card cannot be used by others.
In general, you will either be sent a One Time PIN (OTP) for every transaction, or you may be asked to enter a PIN.
These protocols are called Verified by Visa and MasterCard SecureCode, and the precise implementation depend on your card type and bank.
If you paid via EFT, and manually sent through some sort of payment confirmation, we'll need a little time to process, since one of our specially trained humans will need to get involved and it can take a little longer for your order to be confirmed.
This is particularly the case when:
To prevent this: while in online banking, get your bank to send it straight to us and all is dandy.
In online banking, please get your bank to send proof of payment, and you'll be done. We have a system in place that reads those emails and your order will be automatically confirmed.
If you send one manually (especially faxed/scanned/photographed), one of our specially trained humans will need to get involved and it can take a little longer for your order to be confirmed. This is when:
So: while in online banking, get your bank to send it straight to us and all is dandy.
To prevent fraud, we don't allow cards issued outside of South Africa.
If you get an error message containing something like "Fraud - Blacklisted" it means the card you're using is listed as a foreign card. Please try a South African card.
Please note that we have seen cases of South African FNB cards being wrongfully listed as from Sri Lanka. We can fix that on an individual basis.
So the issue may be with you, or it may be with us. But if you're using a foreign card, it's definitely you.
Absolutely. Even if you don't have enough Discovery Miles you can top up with a debit or credit card.
Select Discovery Miles in checkout and let the process take over. Part payments, allowing you to top up to the required with a credit or debit are done entirely on the Discovery website.
By the way: the same process goes for eBucks - except with eBucks you are redirected back to our website to complete the payment.
Absolutely, even if you don't have enough eBucks to cover your entire purchase.
Select eBucks in checkout and let the process take over. An eBucks payment for less than the order total will redirect you back to our site and allow you to pay the remainder with another payment method like credit or debit card, EFT, Zapper, Ozow, SnapScan or Discovery Miles.
By the way, the same goes for Discovery Miles, except a partial payment can only be completed with a credit or debit card.
Ok so you can pay us with SnapScan using the following code, but ONLY if one of our (mostly) friendly Customer Service agents has told you so.
Please note: payments using the following code do NOT contain any identifiable data to let us know who's paid what, so you're basically donating money. To a pretty good cause.
However. If one of our Customer Service people has asked you to use this page, she or he will be keeping an eye out for your payment and we will allocate it to your order. So, in that case, all will be well.
Only the best:
We accept MasterCard and Visa, so you can go right ahead and get those cards warmed up, because they're good with us. Whether you're deeply in overdraft or frugally spending some of that year-end bonus you got back in oh-six: we don't care, as long as your card works.
eBucks and Discovery Miles are those things you earn without having to do anything for it. Basically free money - brilliant.
Snapscan and Zapper - allow you to scan that cool QR code with your phone to send money our way. Simply download the appropriate apps on your smartphone.
EFT - that's an Electronic Funds Transfer. IMPORTANT: Get your bank to email us your proof of payment within two hours. Otherwise, your order will be cancelled and the items in your cart go back to GenPop.
We use a "tokenisation" system called 1Click provided by the good people over at Wirecard to make credit card payments suck less.
This means that they keep your credit card on file. And that is one super secure file. We, on the other hand, only keep the data you can see on the checkout page: the name, part of your credit card number, and the expiry date: not nearly enough for us (or anyone else) to replicate your card.
By the by, this is in line with international standards.
Sure thing! We have accounts with FNB and Standard Bank, feel free to use whichever you like more:
OneDayOnly Offers (Pty) Ltd, cheque account 270656502, branch code 051001
OneDayOnly Offers (Pty) Ltd, cheque account 62299139066, branch code 250655