I'm missing an item!

Oh no!

We understand the concern you must be feeling about your order. Rest assured, we're here to assist you every step of the way. To address the situation, please follow these steps:

  1. First, check your My Orders page to determine if the order has been dispatched yet. Sometimes, we may send parts of your order separately, as we work with various suppliers who may have different delivery times. This allows us to get your items to you as swiftly as possible, even if it means sending them in separate shipments.

  2. If the item has already been delivered and you suspect that a part may be missing or faulty, we apologize for any inconvenience caused. In such cases, we recommend logging it as a "Faulty or has stopped working" return here. By doing so, we can promptly address the issue and provide a resolution.



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