Shipping (10)

Why does shipping take so long?

The short version:

We don’t hold stock. Our partners deliver exactly what we need, after a deal has run. That way we keep our costs down, prices low and everybody (including you) happy.

The long version:

We're not like other online shops with a fixed catalogue and tons of stock.

So the day after you (and lots of others) have placed your orders, we go to our suppliers and place a massive, single order. Our suppliers love this, as it keeps things simple and moving along smoothly. Happy suppliers equal low prices.

Our suppliers then deliver the required stock to us. This can take anywhere between 1 and 3 working days, depending on where the supplier is based. Once we've received and checked the stock, we dispatch your order to you. This can also take anywhere between 1 and 3 working days, depending on where you're based.

On very rare occasions, unforeseen delays can creep in. Often these are out of our control (stock issues on the side of the supplier, courier logistics delays) and we do try and mitigate these delays as much as possible.

The time it takes to complete the delivery does add up, but it means we can offer our deals at the very best price point possible.

As such, the practice of not holding stock is one of the core principles behind OneDayOnly’s success.

That, and our sparkling personalities of course.

No tracking information is available

If you have just received our email saying your parcel has been dispatched, please give it a few hours. 

Our couriers start sending tracking information three to eight (yup) hours after parcels left our warehouse.

On the other hand, if it has been a day or longer - get in touch and we'll get on it right away!

Why hasn't my item shipped yet?

We're cheap but we're not very fast. We can (and often do) take up to 10 working days to deliver.

If it has been longer than that, please leave us a message and we'll look into it.

If it hasn't been 10 days just yet, there's a good chance that we'll ask you to hang in there a few days longer if you contact us.

Why does OneDayOnly take 5 - 10 days to ship? The answer may surprise you.

How long does delivery take?

That mostly depends on on the supplier and the product.

In 99% of cases, we get you your stuff in 5 - 10 working days, but it can take longer. After ordering, processing and preparing your order we will send you a tracking number that you can use to see where your goodies are.

Here's a whole article we wrote about this very subject. It explains in excruciating detail why we don't do same or next-day deliveries.

How do I return something with Pargo?

If you've been in contact with our Customer Service team, and been informed that you can use Pargo for your return, have a look here to find your nearest drop off point.

Bring the documentation we have provided with you. This is important: you cannot simply drop off a parcel without any paperwork, as the store wouldn't know what to do with it.

That's it, we'll give you a shout when we've received the parcel and proceed from there.

Fun fact: there are more than 2500 Pargo points in South Africa and they can be found at Shell, Clicks, Caltex, Vee's Videos, Waltons, Lewis, OK Grocer, Alpha Pharm, Mr. Video, 7-Eleven and Spar. Please note that not all stores participate.

Find out more on Pargo.co.za.

How much will shipping be?

Please proceed to checkout to find out: you'll find the exact cost based on your location, as well as the size and weight of your purchase.

Why, you ask? Allow us to explain.

In short: shipping costs money and we don't want to go bankrupt.

We have debated the merits of offering free shipping at length but the reality is that – without some magic source of free cash – the only place that money can come from is from our customers. That's you.

That leaves us with two options: hide it in the price of the product, or show it. We decided to be transparent and show it. This lets us cut our prices to the bare minimum and show you the best possible savings.

If we had incorporated the shipping cost into the price of an item, you’d pay double whenever you order more than one item but, in reality, the cost of shipping doesn’t necessarily go up.

By the way: the actual shipping charge you pay is a best-effort approximation of what shipping is going to cost us. As a result, ordering a 3kg item to Sandton or Cape Town may work out cheaper than a 75g iPhone cover to Springbok. Don’t blame us; blame the vast expanse that is our beautiful South Africa.

We'd love to offer free shipping. But we can't, because that means turning our company into a loss-making enterprise.

Can I change the delivery address?

Yup! Until your order has been dispatched it's super easy: select the order on the "my orders" page, click "Change delivery address" and make your changes.

The there is no option to change your address, that means the order has been packed and labelled and it's best to contact us in order to resolve this.

On the other hand, if your order has already been dispatched it is much more effective to rather contact the courier company directly, since they will have to update their records. Leaving us out of it may save you a lot of time.

How does Pargo work?

Nobody enjoys sitting around all day, unable to even go to the loo, because you're expecting a parcel.

Pargo to the rescue: by delivering to any of their 2500+ convenient stores in your area (like Shell, Clicks, Caltex, Vee's Videos, Waltons, Lewis, OK Grocer, Alpha Pharm, Mr. Video, 7-Eleven and Spar) you can collect at a time that suits you.

Some are even open 24 hours a day!

  • During checkout, select one of more than a thousand locations for delivery.
  • Wait for delivery. You'll receive an SMS text message when ready.
  • Collect with said SMS and your ID. Go home and enjoy that thing you wanted so badly.

Read all about it over at Pargo.co.za

 

Do you use the SA Post Office (SAPO)?

Nope, experience tells us they're not ready yet.

We have selected some of South Africa's finest courier companies to do our deliveries for us. And it works bigly.

Don't want to wait at home for your delivery? No worries, use Pargo to deliver to a Clicks, Waltons, Caltex or other Pargo Pick-Up Point (PUP) near you - there are more than a thousand now - check it out, it's pretty impressive!

NO FREE SHIPPING?!? What the flip?

The short version

Shipping costs money and we don't want to go bankrupt.

The long version

Well, because we also have to pay for delivery. And that money needs to come from somewhere.

We have debated the merits of offering free shipping at length but the reality is that – without some magic source of free cash – the only place that money can come from is from our customers.

That leaves us with two options: hide it in the price of the product, or show it. We decided to be transparent and show it. This lets us cut our prices to the bare minimum and give you the best possible deals.

If we had incorporated the shipping cost into the price of an item, you will pay more whenever you order more than one item. In reality, however, the cost of shipping doesn’t necessarily go up with every additional item in a shipment.

By the way: the actual shipping charge you pay is a best-effort approximation of what shipping is going to cost us. As a result, ordering a 3kg item to Sandton or Cape Town may work out cheaper than a 75g iPhone cover to Springbok. Don’t blame us; blame the vast expanse that is our beautiful South Africa.

We'd love to offer free shipping. But we can't, because that means turning our company into a loss-making enterprise.

How the others guys do it, you ask?

"Free" shipping websites do one of two things, both of which we don't:

  1. A shop selling at normal pricing can add a bigger margin. Some of this margin can then go to shipping. All of our products are sold at the lowest possible markup, with maximum savings passed on to you, our valued customer.
  2. Others shops have hundreds of millions of rands invested by wealthy international companies and therefore have no need to be profitable any time soon. Without ANY outside funding, OneDayOnly depends on margins to pay salaries, marketing, customer service and the occasional management retreat.

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