I'm a Customer

Website

• What is my Password?
• I'm having trouble logging in
• How does “Sign in” and “Log in” with Facebook work?
• What is a cookie? 🍪
• How does this work?

Newsletter

• How do I unsubscribe from your newsletter?
• I'm not receiving your daily emails! 📨
• I’d like to sign up. How do I go about it?

Orders

• Can I collect my order myself?
• I ordered a print voucher, when will it be sent?
• The incorrect product was delivered.
• Can I cancel my order?
• I had something in my cart but it disappeared – what happened?
• I have a question regarding my order. Who do I get in touch with?

See all 7 articles

Most asked

• Can I sell my stuff on OneDayOnly?
• Can I send something as a gift?
• I missed a deal. Can I still get it?
• I want to talk to a live person there. Can I call you?
• When will I get my order?

Making payments

• My voucher isn’t working – what now?
• I have wallet credit – where can I find it?
• Is making a payment with my Credit Card safe?
• My Discovery Miles / eBucks were deducted but my order was cancelled.
• Can I pay part of my total with eBucks or Discovery Miles?
• How can I use my Discovery Miles?

See all 16 articles

Shipping

• I don't trust SA's postal services.
• What is Pargo?
• Can I order from a location outside South Africa?
• Can you send stuff to my office/gym/bar/spa?
• Can I change my delivery address?
• No tracking information is available, what now?

See all 10 articles

Warranty, defects and returns

• The product doesn’t fit. Can I do an exchange?
• I’ve changed my mind about my order.
• My order was damaged upon arrival. What can I do?
• My product doesn't work – help!
• Are my purchases under warranty?
• Can I return a product?